Photomaton & Cartadis, a partnership that transforms the customer experience

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Photomaton 

A historic player and global leader in automated self-service, Photomaton operates nearly 10,000 machines in France and 50,000 worldwide.
As part of the development of new offerings in large and medium-sized retail stores (GMS), Photomaton aimed to enhance its kiosks with printing, copying, and scanning services, while maintaining a strong focus on reliability, ease of use, and cost control.

The initial need

The starting point of the project was clear:

  • Have an extremely reliable coin mechanism, capable of operating in a high-traffic retail environment (GMS).
  • Integrate card payment, including for very small amounts (under €1), while ensuring controlled operating costs.
  • Add a simple and secure mobile printing solution that meets the current needs of end customers.

The challenge: integrating the CMPrint into the Photomaton ecosystem

The CMPrint, initially designed as a standalone solution, is built on a robust, secure, and field-proven architecture.

Two major challenges guided the project:

  • Custom integration: adapting the CMPrint components to the space, ergonomics, and design constraints specific to Photomaton kiosks.
  • Reliability and security: ensuring seamless integration without compromising payment security or the smoothness of the user experience.

A tailor-made solution by Cartadis

Cartadis and KIS/Photomaton worked closely together to rethink the integration of the CMPrint, while preserving its core strengths:

  • A robust, field-proven coin mechanism, perfectly suited to intensive use.
  • Card payment for very small amounts, a key innovation in large and medium-sized retail environments, making card payments accessible at low cost.
  • The integration of the PrinterKiosk service, enabling simple mobile document printing.

PrinterKiosk gives users the ability to print from a smartphone, tablet, or PC, simply by sending their document as an email attachment, in addition to copy and scan functions.

Result: A deployment in France and Belgium

Today, 350 units are being rolled out across France and Belgium, providing GMS customers with a comprehensive, modern, and seamless service.

The user experience is enhanced through the integration of the PrinterKiosk service, which allows users to print documents from a smartphone, tablet, or PC by sending them as an email attachment, in addition to copy and scan functions.

Become a PrinterKiosk partner